Refund Policy

Last updated: March 19, 2026

7-day money-back guarantee on your first paid subscription. No questions asked. Contact us within 7 days of your first payment and we will issue a full refund.

Our Guarantee

We want you to be completely satisfied with Build2Element. If you subscribe to a paid plan for the first time and are not happy with the Service, you can request a full refund within 7 days of your initial payment.

Eligibility for Refund

You are eligible for a refund if:

It is your first paid subscription on your account
You request the refund within 7 days of the initial charge
Your account has not been suspended for Terms of Service violations

Not eligible for refund:

Renewal charges (monthly renewals after the first billing cycle)
Requests made after 7 days of the charge
Accounts terminated for abuse or ToS violations
Partial month refunds after the 7-day window

How to Request a Refund

Email billing@build2element.com with the subject line "Refund Request"
Include your registered email address and the date of the charge
We will confirm your eligibility and process the refund within 3 business days
Refunds are returned to the original payment method and may take 5-10 business days to appear

Cancellation

You can cancel your subscription at any time from your dashboard under Billing → Plans. Cancellation stops future charges. You retain access to your paid plan until the end of the current billing period. No partial refunds are issued for unused time after the 7-day window.

Downgrades

Downgrading to a lower plan or the free tier takes effect at the start of the next billing cycle. No refund is issued for the difference in plan price within the current cycle.

Contact

For billing questions or refund requests:

Build2Element Billing
Email: billing@build2element.com
Response time: within 1 business day